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Update Service Request from Activity

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Hi All,

 

I'm trying to update the customer on the ticket (ServiceRequest BO) when the selected caller on Live activity pane(Activity BO) changes. I query the ServiceRequest BO but unable to update the PartyKey fields even though the documentation shows that this field is available for Read/Write access.

 

Is anyone able to help please?

 

ReadServiceRequest.png

 

ServiceRequestNode.png

 

Best Regards,

Preethi Santhanam


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