Hi everyone,
We have faced with different issues after SP14 update such as wrong SLA calculation, missing icons in ITSM BSP, but the most annoying for us is confirmation of receipt.
Nothing has been changed in SCOT and it looks like
In different manuals it says that that the above configuration is used by default until application uses its own settings.
For example, if I send mails from SBWP and set transport options as following
The settings in SCOT will be ignored.
So, my question is where I can find similar settings for ITSM notifications?
I tried to find the setting in "Define transaction profiles" and its subtrees
And in "Condition Configuration"
And I tried to analyze the smartform.
I didn't find any clue which can help me to resolve the problem with receipt confirmation.
I will be really appreciate anyone who could help me!
Regards,
Artem